Relocation Services Delivery Model

  • End-to-End Quality Service

    Clients engage Irishrelo to assist with the international relocation of their secondees. Relocating is stressful for secondees and their families, moving from the familiar to the unfamiliar; a new home, new neighbours, new work colleagues, new schools and often, different languages.
    Irishrelo’s service delivery model is based around reducing the levels of stress associated with the relocation activities of the secondee and (if applicable) their family.


    Irishrelo’s Mission Statement

    “We know that relocating is stressful and we’re here to relieve this stress. We also understand that things change and we’ll change with you as your business and your individual needs change.
    We’re going to continue to recruit great people with the same core values that we have – trust, integrity and reliability. And, we’re going to work really hard on our client’s behalf to make all this happen.”

Our clients can expect Irishrelo’s end-to-end service delivery model to:

    • Provide a high quality relocation solution that relieves assignee stress with minimal input / commitment from our clients’ assignee;
    • Deliver services in a timely, efficient, cost-effective, flexible and customer-focused manner;

    • Provide consistency of service on a global basis, seamlessly across all destinations and act as a single point of contact for all our clients global relocation needs;
    • Provide a high quality service with integrity and reliability and a ‘hands-on’ approach;

    • Protect our clients’ interests at all times, delivering services within budget and securing added value without added cost;
    • Take care of our client’s employee as if they were our own; and
    • Use best-in-class local partners in every region to which our clients’ assignees relocate.

Philosophy of Customer Service and Details of the Customer Experience

  • The Irishrelo Customer Service Philosophy is that ‘we are only as good as our last service’ and we must deliver service excellence every time.

    We are committed to doing everything in our power to ensure that our clients and their assigneess are 100% satisfied with our services – every time.

    Over 80% of our new business comes from referrals from previous or existing clients that are happy to recommend Irishrelo on the basis of their experience as a valued customer. Therefore, the customer experience is of primary importance for the on-going success of our business. Our customers demand excellence; the secondees expect excellence, and Irishrelo settles for nothing short of excellence. This tri-partite expectation is what ensures that every interaction with our clients and their secondees is outstanding, and that our clients delight to do business with us time and again. The desire for excellent customer service is foremost in the minds of every relocation secondee every minute of every day.

  • When Irishrelo assists a secondee, our goal is that the secondee feels de-stressed, cared for, and that they are assured that Irishrelo will ‘go the extra mile’ for them. This positive customer experience is of paramount importance to the team at Irishrelo and to all our partners.

    Understanding customer requirements is key to the delivery of high quality services that meet customer needs. Irishrelo understands our clients requirements intimately. We are ready to deliver best-in-class services on receipt the initiation of services based on client policy.