Frequently Asked Questions

International movers and packers – At Irishrelo we specialise in international moving, relocation and immigration services.

Why move with Irishrelo FAQ's

Why move with Irishrelo?

Irishrelo has been in business for over 50 years, so we hope we have been doing something right!

Our services are FIDI FAIM audited and accredited.  This means our operational systems, processes, client interaction and finances are independently checked and verified annually by E&Y. 

How comprehensive can moving with Irishrelo be?

At origin, we disassemble furniture (for example; beds), we professionally pack everything including china/fragile items, we arrange shipment by road or sea or air.

At destination, we assist with customs clearance, arrange delivery to your new home, we unpack everything and put items where you want them placed. We remove all used packing materials for recycling.

Is Irishrelo well-equipped and accustomed to handling global relocation/immigration affairs?

We specialise in relocation services. Irishrelo provide a range of services to facilitate global relocation, including visa and immigration support, home finding, settling-in services, and much more.

Our comprehensive approach ensures that we are well-equipped to handle global relocation and immigration needs. Additionally, our experience and expertise in managing relocations make us a valuable partner for individuals and businesses navigating the complexities of international moves.

Door to door management FAQ's

What does ‘door to door’ moving mean?

Irishrelo helps you move from your current home at origin to your new home at destination, door to door.  This is not to be confused with door-to-port, where you have a lot of work to do yourself, for example; customs clearance, delivery, unpacking etc.

Do Irishrelo carry out the initial packing and setup in my new home?

Irishrelo offers comprehensive relocation services, which include door-to-door services. This means they handle all aspects of the move, from the initial packing and transportation to delivery and setup at the destination. Their services are designed to provide a smooth and stress-free relocation experience.

How to prepare for your move FAQ's

How do I prepare for my move?

It is always useful to declutter as you won’t want to move items you will eventually dispose of.

Ask Irishrelo for some moving boxes so you can pack items like clothing yourself.  Be aware however that any items not professionally packed by Irishrelo are not included by Extended Risk Liability Cover.

Pack an essentials bag which would hold important documents, medications, phone chargers, basis toiletries, change of clothes, anything you need for the first few days in your new home.

What should I think about when considering a new location?

You should think at least about the following:

 

  1. Cost of Living: How does the cost of living in the new location compare to my current location?
  2. Housing: What are the housing options available, and what is the rental or purchasing process like?
  3. Safety: What is the crime rate and general safety of the area?
  4. Climate: What is the weather like, and how might it impact my lifestyle?
  5. Healthcare: What are the healthcare facilities and services available, and how do they compare to what I have now?
What should I think about daily life in my new location?

You should think at least about the following:

 

  • Education: What are the schooling options for my children, and how do they compare to their current schools?
  • Culture and Language: What cultural differences should I be aware of, and is there a language barrier?
  • Community and Social Life: What social, recreational, or community activities are available in the area?

Insurance FAQ's

Does my exiting home insurance cover damage during shipment?

Check with your insurance company, but invariably the answer is no!

What about the risk of damage to my personal belongings during shipment?

Irishrelo can arrange Extended Risk Liability Cover to cover the risk of damage during shipment.

Freight FAQ's

Does Irishrelo offer packing services?

Yes, Irishrelo offer a full door-to-door service and will package your belongings for safe shipping.

Who looks after customs and regulations paperwork?

Documentation: Irishrelo ensures the correct preparation and submission of documentation for your shipment.

Customs Clearance: We will manage the customs clearance of your belongings as agreed. We will communicate with you immediately if there are any concerns, issues or delays.

Storage FAQ's

What are Irishrelo's Storage Facilities and Options?

Storage can be an essential part of the relocation process, especially if there are timing gaps between leaving your current residence and settling into your new one. At Irishrelo we aim to store your belongings in the most appropriate location and facility.

Facility Location: The storage facility will be located, and convenient for your needs.
Storage Unit Sizes: We cater of of all sizes of storage from containers to pallets, including storage of cars. We will agree with you the best storage options for your belongings.
Climate Control: We can offer climate-controlled units to protect sensitive items from temperature and humidity changes.

What security measures does Irishrelo have?

Irishrelo manages security by focusing on the safety of its clients’ belongings and ensuring a smooth transition during relocation. While specific security measures may vary based on the services provided.

Secure Storage Facilities: Irishrelo partners with and provides access to secure storage facilities equipped with surveillance cameras, security alarms, and controlled access to protect stored items.

Trained Personnel: We use experienced and trained staff who are knowledgeable in handling and transporting personal and sensitive belongings securely.

Insurance Options: Irishrelo offers comprehensive insurance coverage to protect items during transit and storage is a common practice to provide clients with peace of mind.

Customs and Regulatory Compliance: We ensure that all items comply with international customs regulations and security checks is crucial to prevent legal issues and delays.

Confidential Handling of Information: We manage all clients’ personal and sensitive information with strict confidentiality protocols is a key aspect of their security management.

Global relocation destination support FAQ’s

Does Irishrelo help with accommodation and settling In?

Yes, Irishrelo will help with:

Housing Assistance:
We will help you find and secure housing. We will also asssist with lease negotiations and utility setups.

Temporary Accommodation:
We do provide options for temporary housing while we search for a permanent residence.

Neighborhood Orientation:
We do offer tours and/or information about different areas/neighborhoods to help you choose the best fit.

What Education and Family Support do you provide?

We offer the following education and family support:

Schooling Options: We can assist with finding and enrolling in schools for your children, including information on local and international schools.

Childcare Services: We can help you in finding suitable childcare or nanny services.

Spousal Support: We can help your spouse adjuest to his/her new location. We can help with guidance on employment assistance and social integration.

Do Irishrelo offer on-going support?

We can help you settle in to your new location.

We can provide a 24/7 helpline or point of contact for any emergencies or unexpected issues that arise. 

 

Quality and care FAQ's

Does Irishrelo invest in ESG (environment, social and governance)?

Absolutely, Irishrelo is holder of the EcoVadis Silver Medal for sustainability.

Ecovadis award 2024

HR Support FAQ's

What are your company’s policies regarding sustainability?

We are EcoVadis certified.

The EcoVadis sustainability ratings evaluate how well Irishrelo has integrated the principles of Sustainability/CSR into our business and management systems.

EcoVadis It is based on seven founding principles:

Assessment by international experts
- Tailored to industry sector including moving and relocation
- Country and company size with source diversification
Input for reliable scoring
- Traceability and transparency of documentation
- Evidence-based
- Excellence through continuous improvement

 

Can you tailor your services to fit the needs of different levels of employees (e.g., executives versus entry-level)?

Yes, IrishRelo can tailor our services to fit the needs of different levels of employees, such as executives and entry-level staff.

Here's how we can differentiate our services:

Customised Packages: Irishrelo can create customised relocation packages that cater to the specific needs and budgets of different employee levels.

For example, executive packages might include more comprehensive services such as VIP support, premium housing options, and personalized tours, while entry-level packages might focus on essential services.

Housing Assistance: For executives, Irishrelo can provide assistance with finding upscale housing options, negotiating lease terms, and ensuring proximity to desired amenities. For entry-level employees, the focus might be on affordable housing in convenient locations.

School and Education Support: Executives with families may require extensive assistance in finding and enrolling children in prestigious schools or international schools.

Orientation and Integration: For executives, orientation programs might include networking opportunities and introductions to business communities. All employees would receive support with basic orientation, local community integration, and public transportation guidance.

Cultural Training: All employees might benefit from in-depth cultural training tailored to business practices and etiquette, while entry-level employees might receive a more general overview of the local culture and customs.

Ongoing Support: All employees receive ongoing support services to meet their needs.  .

By offering flexible and scalable services, Irishrelo can effectively meet the diverse needs of employees at different levels within your organisation, ensuring a positive relocation experience for all. 

Immigration FAQ's

Does Irishrelo help with the VISA process?

We work with our clients on both the types and eligibility requirements for Visas.

  • We let you know what types of visas are available.
  • We help determine which visa is right for you.
  • We will let you know what are the eligibility requirements for each visa type.
How comprehensive is your help with the Visa process?

We help our clients the the visa application process.

  • How to apply for the appropriate visa.
  • What documents are required for your visa application.
  • How best to apply for the visa. Can you apply for a visa online, or do you need to submit a paper application.
  • How long does it take to process the visa application.
  • How can you check the status of your visa application.

International Moving FAQ's

Can you provide a full-service move?

Yes, we can provide a full-service move.

This includes comprehensive services to handle every aspect of your international relocation from start to finish. Our full-service move generally covers:

  • Packing and Unpacking: We provide professional packing of all your belongings, ensuring they are safely and securely prepared for the move. We also unpack your items and place them in your new home as per your instructions.
  • Loading and Unloading: Our team will handle the loading and unloading of your belongings.
  • Transportation: We take care of transporting your belongings to your new location, whether locally or internationally.
  • Insurance and Liability Coverage: We offer insurance options to protect your items during the move.
  • Customs and Regulations Assistance: For international moves, we assist with customs documentation and compliance to ensure your items clear customs smoothly.
  • Storage Solutions: If needed, we can provide short-term or long-term storage solutions for your belongings.
  • Special Item Handling: We handle special items such as pianos, artwork, or antiques with care and specialised equipment.
  • Consultation and Coordination: A dedicated move coordinator will be assigned to you, managing all aspects of your move and ensuring everything goes according to plan.

Choosing Irishrelo allows you to focus on other aspects of your transition while leaving the logistics and heavy lifting to professionals.

Can you look after special items?

Yes, we often look after clients special items.

We handle special items (just to name a few) such as cars, pets, pianos, artwork, or antiques with care and specialised equipment.

Finding a Home FAQ's

Does Irishrelo deal with Estate Agents?

Irishrelo collaborates with estate agents as part of its comprehensive relocation support. 

Irishrelo works with estate agents:

Home Search Assistance: We provide clients with assistance in finding rental or purchase properties by working with estate agents who have local market knowledge and access to listings.

Negotiation Support: We help clients negotiate lease or purchase terms with estate agents, ensuring their interests are represented and favorable terms are secured.

Area Orientation: We collaborate with estate agents to provide clients with detailed information about different neighborhoods, helping them make informed decisions about where to live.

Legal and Documentation Guidance: By working with estate agents, we can offer advice on the legal aspects of renting or buying properties, helping clients navigate the necessary paperwork and requirements.

Personalised Service: Estate agents can offer personalised recommendations based on a client’s preferences and needs, which we can integrate into our relocation services.

Can Irishrelo help find me a home internationally?

Irishrelo engage with estate agents internationally as part of our global relocation support. This engagement helps us ensure a smooth transition for our clients moving abroad. 

Global Home Search Assistance: We partner with international estate agents to assist clients in finding suitable housing options in their destination country, whether for rental or purchase.

Market Expertise: Working with local estate agents provides us access to current market insights, trends, and available listings in various countries, helping clients make informed decisions.

Cross-Border Negotiations: We assist clients in negotiating rental or purchase agreements across different legal and cultural environments, ensuring favorable terms and compliance with local regulations.

Cultural and Legal Guidance: We can provide local knowledge about cultural norms and legal requirements in the country.

Network of Partners: We have a network of international estate agents, that offer personalised services tailored to specific countries, enhancing the relocation experience for our clients.

Finding Temporary Accommodation FAQ’s

Does Irishrelo deal with Estate Agents?

Irishrelo collaborates with estate agents as part of its comprehensive relocation support. 

Irishrelo works with estate agents:

Home Search Assistance: We provide clients with assistance in finding rental or purchase properties by working with estate agents who have local market knowledge and access to listings.

Negotiation Support: We help clients negotiate lease or purchase terms with estate agents, ensuring their interests are represented and favorable terms are secured.

Area Orientation: We collaborate with estate agents to provide clients with detailed information about different neighborhoods, helping them make informed decisions about where to live.

Legal and Documentation Guidance: By working with estate agents, we can offer advice on the legal aspects of renting or buying properties, helping clients navigate the necessary paperwork and requirements.

Personalised Service: Estate agents can offer personalised recommendations based on a client’s preferences and needs, which we can integrate into our relocation services.

Can Irishrelo help find me a home internationally?

Irishrelo engage with estate agents internationally as part of our global relocation support. This engagement helps us ensure a smooth transition for our clients moving abroad. 

Global Home Search Assistance: We partner with international estate agents to assist clients in finding suitable housing options in their destination country, whether for rental or purchase.

Market Expertise: Working with local estate agents provides us access to current market insights, trends, and available listings in various countries, helping clients make informed decisions.

Cross-Border Negotiations: We assist clients in negotiating rental or purchase agreements across different legal and cultural environments, ensuring favorable terms and compliance with local regulations.

Cultural and Legal Guidance: We can provide local knowledge about cultural norms and legal requirements in the country.

Network of Partners: We have a network of international estate agents, that offer personalised services tailored to specific countries, enhancing the relocation experience for our clients.

Settling-In FAQ's

What kind of health insurance is available or required?

Yes, Irishrelo, can assist with understanding health insurance options and requirements when relocating.

We would assist with:

Information on Public and Private Healthcare: We can provide details about the public healthcare system in your country and the private health insurance options available. This includes explaining who is eligible for public healthcare and what services are covered.

Health Insurance Requirements: Irishrelo can inform you about any mandatory health insurance requirements, particularly for expats or individuals on specific visa types, and ensure compliance with local regulations.

Recommendations: Based on your needs, we can recommend suitable health insurance providers and plans. This includes coverage details, premiums, and benefits.

Ongoing Support: IrishRelo can also provide ongoing support to address any health insurance questions or issues that arise after your relocation.

How do I enroll my children in school?

Irishrelo, can assist with enrolling children in school by providing comprehensive support and guidance tailored to your family’s needs. Here’s how we typically help:

Understanding the Education System: We can explain the local education system, including the types of schools available (public, private, international), the curriculum, and the enrollment process.

School Selection: Based on your preferences and the needs of your children, Irishrelo can help identify suitable schools. This includes considering factors such as location, school reputation, facilities, and extracurricular activities.

Application Assistance: We can assist with the application process, ensuring all necessary documents are prepared and submitted correctly. This includes school records, identification, and any other required paperwork.

School Visits and Interviews: We can arrange visits to prospective schools and help prepare for any interviews or assessments that may be required as part of the enrollment process.

Special Needs Support: If your children have special educational needs, Irishrelo can help find schools that offer appropriate resources and support.

Cultural and Language Considerations: For families relocating, we can provide guidance on language support and cultural integration programs that may be available at schools.

Ongoing Support: IrishRelo can provide ongoing support to address any issues or questions that arise during the school enrollment process or after your children start school.

Spouce Support FAQ's

What family support do you offer?

Irishrelo can offer a wide range of family support, including:

Childcare and Education Guidance: We can provide assistance with finding suitable childcare or schools for your children, including information on educational systems and extracurricular activities.

Family Health and Wellness: We can help provide information on local healthcare providers, fitness centers, and wellness resources.

Can Irishrelo help find emotional and psychological support?

Yes, Irishrelo can help with emotional and psychological support. We can help find counseling services and get help for relocation stress management.

Counseling Services: We can help get access to counseling or support groups to address the emotional and psychological challenges of moving to a new country.

Relocation Stress Management: We can help find workshops or resources on managing stress and coping with the changes associated with an international move.

School/Day Care Service FAQ's

Do you assist you in finding suitable schools and day care centers?

We offer families support in finding suitable schools and daycare centers for their children.

Our service includes a survey of the family's needs. We then identify available daycare and school options and present these to the family.

Can you organise school tours?

Yes, we can arrange visits to potential schools to help families make informed decisions.

Pet Relocation FAQ’s

How do you help with pet comfort and safety?

At Irishrelo, we advise on appropriate travel crates and equipment to ensure pet safety during transport. We will give you advice and tips on preparing your pet for travel, including acclimatisation to travel crates and managing travel anxiety.

Do you help with pet customs clearance?

Yes, we provice assistance with pet customs clearance.

We help with customs clearance and regulatory compliance upon arrival in the destination country. We will also assist in finding local veterinarians, pet supply stores, and pet services in your new area.

Do you help with pet quarantine and health regulations?

Yes, Irishrelo helps with pet quarantine and health regulations.

We provide information on quarantine requirements in your destination country and help with the necessary arrangements. We can also connect you with veterinary services for health checks and obtaining the necessary clearances.

Expense Management FAQ's

Can I get a breakdown of the estimated costs before committing to a relocation package?

Yes, Irishrelo can provide a detailed quote and cost breakdown based on the specific services and support required. This helps clients understand the financial implications of their move and plan their budgets accordingly.

What if there are unexpected expenses during the relocation?

In the event of unexpected expenses, Irishrelo will communicate with the client to discuss the additional costs and seek approval before proceeding. They also work to mitigate unforeseen expenses by planning and executing relocations efficiently.

Departure Service FAQ's

Does Irishrelo help with utility and service disconnections?

Yes, Irishrelo helps with utility and service disconnections.

We can assist with the cancellation or transfer of utilities such as electricity, gas, water, satellite TV and broadband.

We can help with the cancellation of local services and subscriptions, including gym memberships, milk deliveries, newspaper deliveries, and more.

Do you pack and move my belongings back to my country?

Yes, Irishrelo will mange your packing and moving your belongings back to your country.

We will use our professional packing services to ensure belongings are safely prepared for the move. We will  manage and coordination the safe and efficient transportation of your personal belongings.

International movers and packers – At Irishrelo we specialise in international moving, relocation and immigration services.